FREQUENTLY ASKED QUESTIONS

Please find below the most frequently asked questions. If you could not find your answer on this page, feel free to contact us by using our contact form here: https://www.zaladeals.com/pages/contact-us. You can also use our online chat if we are available.

ORDERING

Do I need to create an account to place an order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Faster checkout process
  • Easy access to your order status and order history
  • Receive updates on special promotions and new products

Do you offer cash on delivery nationwide?

Yes, cash on delivery is available everywhere in Philippines!

How can I enjoy free delivery?

The free delivery is available on all orders above 5000 PHP. Feel free to share the same order with all your friends!

On all orders below 5000 PHP you only pay between 149 PHP and 299 PHP for the shipping, depending on the weight of your order and your location.

What payment methods do you accept?

We accept CASH ON DELIVERY, all major credit and debit cards supported by VISA, Mastercard, American Express etc., as well as Paypal.

From where do you ship your products?

All our orders are shipped domestically, our warehouse is located in Metro Manila.

How does Zaladeals secure 100% of my payments?

When paying online on Zaladeals.com, your details are protected by a SSL encryption which is the highest level of protection available today. Your information is encrypted and sent directly to our credit card provider’s network (where your card and transaction are authorized and approved). Your credit card information is NEVER stored on our servers, which makes your transactions always 100% secured on Zaladeals.com.

How do I know if the product is in stock?

As long as you can hit the button "Add to Cart", the product is in stock. If the product is out of stock, you can contact us and we will add stocks as soon as possible.

When will my order be processed?

Your order will be processed within 1-2 business days only.

SHIPPING

When will I receive my order?

We are using an express shipping method that only takes 2-5 business days!

OTHER QUESTIONS

I forgot my password, what can I do?

On the login page, click “Lost password?” and you will be redirected to a new page where you can begin the process of password recovery.

What if I entered a wrong email address?

Please contact us by using our contact form (https://www.zaladeals.com/pages/contact-us) and we will update your email address.

Can I change my shipping address after placing an order?

If you made a mistake on your shipping address, please contact us by using our contact form (https://www.zaladeals.com/pages/contact-us) and we will change it for you. Please be advised that after your order has been processed or shipped, your shipping address cannot be revised.

How do I return an item?

Your happiness is our highest priority. No matter what is the reason of your return, we guarantee you a 14-day withdrawal period. Simply inform us by using our contact form (https://www.zaladeals.com/pages/contact-us) of your intention to return an item and we will explain you the return procedure. We engage to refund you the full amount of your order! Returns are currently only available for online payments via credit cards or Paypal.

I can't find my question here, what should I do?

If we are online on the chat, you can ask us directly your questions. If we are offline, please use our contact form (https://www.zaladeals.com/pages/contact-us) and we will get back to you shortly.